FAQ – Sisterly Tribe

In Sweden, we offer free shipping on all orders

In the EU, we offer free shipping on all orders

In Norway, we offer free shipping on all orders above 1000SEK (c. €100). The shipping fee is 100SEK (c. €10) on orders below 1000SEK (c.€100). We are VOEC (VAT on E-commerce) registered. Orders are shipped on a DDP (Delivery Duty Paid) basis.

In the UK, we offer free shipping on all orders above 1000SEK (c.£80). The shipping fee is 100SEK (c.£8) on orders below 1000SEK (c.£80).

Rest of the world, we offer free shipping on all orders above 2000 SEK (€200/240USD). The shipping fee is 200 SEK (c. €20/24USD) on orders below 2000SEK (c. €200/240USD).

We always aim to make sure that our products live up to our customers expectations, but if you do need to return an item or order we are happy to help. You can always make a return within 14 days of receiving the package. You will find detailed instructions on how to make a return in our Returns & Exchanges page.

In the EU we always offer one free exchange of size.

Let’s try to preserve our lovely environment and avoid returning items. We will always do our absolute best to help you find the right product and size.

If you want to return an item you are responsible for paying the return shipping cost. We are happy to provide you with a shipping label and the fee will then be deducted from your refund. Alternatively, you can send the package to our warehouse address and pay the shipping cost directly at the drop-off point or post office. (Please contact customercare@sisterlytribe.com for the full address)

Return fee Sweden: 39kr

Return fee Europe: 5 Euro

Return fee Rest of the world: 10 Euro

You are responsible for the condition of all items after you have received them from us, meaning that you are also responsible for the state of items during the return transport.

If you return an item it is your responsibility to make sure the items are in unused condition, have all garment tags attached, and are in their original packaging. If the garments don´t live up to these standards we will refund 30% of the original payment for the item.

The fabric we use for our Yogawear is made from recycled post-consumer plastic bottles giving new life to waste otherwise polluting our planet. Any leftover fabric scraps from our production are being donated to local charity-based groups that re-make them into saleable goods.

Our Jersey tops and sweaters are made from 100% Organic or Recycled Cotton.

Our latest collection is made from recycled polyamide and elastane and is also produced in Portugal.

If you want to learn more about our fabrics you can learn more here.

Our fit comes up normal, therefore our recommendation is to choose the size that you would normally use. If you are in between sizes, we always recommend to size down rather than up.

We have put together a size guide where you can find more information. If you're still not sure, feel free to send us an email at customercare@sisterlytribe.com or chat with us, we'd love to help!

Customers in all countries can pay with the most common credit and debit cards, including Master Card, Maestro, Visa Debit and Credit, and Amex.

You can also pay with Klarna, if you are located in Sweden, Finland, Austria, Germany, Netherlands, and the UK. Please note that if you are located in Sweden and you want to use Klarna, you must pay in SEK. If you are located in the UK, you must pay in GBP. If you are in Finland, Austria, Germany, or the Netherlands and you want to use Klarna, you must pay in EUR. You can change the currency at the bottom of the page before entering the checkout.

If you want an even faster checkout and you have activated these applications, you can use our express payment options, Apple Pay, Google Pay, or Shop Pay, depending on which device you use.

Available payment options may change depending on which country you live in.

Oh no! There is a couple of things you can check:

Card’s billing details, such as the security code and billing address, match what you’ve entered into our system.

Card expiry

Card settings in terms of the internet or foreign payments

Your card issuer may have declined your payment for one reason or another. They don’t tell us the reason for this, so it’s best to check with them before trying your card again. If none of this works, please contact us at customercare@sisterlytribe.com or chat with us. We’re happy to help!

If you are paying with Klarna, make sure you have selected the right currency. If you are located in Sweden and you want to use Klarna, you must pay in SEK. If you are in the UK and you want to use Klarna, you must pay in GBP. If you are in Finland, Austria, Germany, or the Netherlands and you want to use Klarna, you must pay in EUR. You can change the currency at the bottom of the page before entering the checkout.

Sisterly Tribe was born from a vision to create a sustainable and ethical yoga lifestyle brand for women, by women, that feels great for body, mind, and soul. ⁠⠀

Sustainability is at the heart of everything we do and we want to be part of setting a new sustainable and ethical standard in the fashion and activewear industry.⁠

We strive to design timeless pieces that stand the test of time in terms of design and quality. We believe in slow and conscious craftsmanship, creating our collections in small, mindful batches and all products are produced ethically, to make sure we create products that feel great for body, mind, and soul. ⁠⠀

Our manufacturer treats their employees well, pay them over the minimum wage, and offers company-wide health insurance for their employees and their families. They also support a local Orphanage with essential commodities.

We only work with recycled and more sustainable materials. The fabric we use for our Yogawear is made from recycled post-consumer plastic bottles giving new life to waste otherwise polluting our planet. Any leftover fabric scraps from our production are being donated to local charity-based groups that re-make them into saleable goods.

Our Jersey tops and sweaters are made from 100% Organic Cotton.

Read more about our Sustainability work here.

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Sustainability