Refund policy

Returns & exchanges 

We always do our best to create an outstanding shopping experience and we hope that you are happy with your purchase. If you however do need to return an item or order we are happy to help. You can always make a return within 14 days of receiving the package. Please note that you are responsible for the payment of the return and the condition of all items after you have received them from us.

In the EU we always offer one free exchange of size. 

If you wish to exchange a product and you are from outside the EU, please return it and place a new order on our website. 

If you wish to return or exchange an item, You will find a return note included in your order that you can attach to the outside of the package. Please send an email to customercare@sisterlytribe.com, stating the following information:

  • Personal details, including name, address, and phone number 
  • Order number (see order receipt)
  • Details of the item(s) you want to return or exchange, including name, color, and size (see order receipt)
  • If you wish to make an exchange, add details of the new size you would like (Within the EU)
  • Reason for the return or exchange

    •  


    We will then confirm your return and send you the new size or color in case of an exchange. 


    Please note that you are responsible for the condition of all items after you have received them from us. They should be in unused condition, have all garment tags attached, and be in their original packaging. You are also responsible for the state of the items during the return transport.
    You’ll also need the receipt or proof of purchase.
     
    You are responsible for paying the return shipping cost. If you use the return note included in your package the fee will be deducted from your refund. Alternatively, you can send the package to our warehouse address and pay the shipping cost directly at the drop-off point or post office. (Please contact customercare@sisterlytribe.com for the full address)

    Let’s try to preserve our environment and avoid returning items. We will do our absolute best to help you find the right size.


    Reclaims

    Items are classified as faulty if they are received damaged, or if a manufacturing fault occurs within one year from purchase. Please note that items that are damaged due to wear and tear are not considered to be faulty. You must notify us concerning the defect or error within a reasonable time after you discovered it. A claim made within two months of discovery is considered a reasonable amount of time. 

    If you want to reclaim a product, please contact us at customercare@sisterlytribe.com, and we will provide further instructions. If you are unsure whether the instance of the item is a defect covered by the warranty, please contact us.

    Faulty items will be exchanged for the same type of product in the same size, subject to availability. If the product is not in stock you will be refunded for the item. We will be responsible for the return shipping.