Frequently Asked Questions
Order & Shipping
Yes, we ship all over the world. Depending on where you live, shipping costs might apply, and will be added at checkout.
Our shipping partners are DHL, Deutsche Post, Postnord, and UPS.
Once you place your order, we aim to take care of your order within 24 hours. All our products are shipped from our warehouse in Sweden.
Estimated delivery time:
Sweden 1-3 business days
Rest of Europe: 3-7 business day
Rest of the World: 4-14 business days
Delivery details will be provided in your confirmation email.
For more information, see Shipping & Delivery
You can create an account with Sisterly Tribe, and view order status on your Account page. The account page is updated as soon as you are charged for your order and again once your order ships.
In Sweden, we offer free shipping on all orders
In the EU, we offer free shipping on all orders
In Norway, we offer free shipping on all orders above 1000SEK (c. €100). The shipping fee is 100SEK (c. €10) on orders below 1000SEK (c.€100). We are VOEC (VAT on E-commerce) registered. Orders are shipped on a DDP (Delivery Duty Paid) basis.
In the UK, we offer free shipping on all orders above 1000SEK (c.£80). The shipping fee is 100SEK (c.£8) on orders below 1000SEK (c.£80).
In Switzerland, we offer free shipping on all orders above 1500SEK (c.120 CHF). The shipping fee is 100SEK (c.8 CHF) on orders below 1500SEK (c.120 CHF).
Rest of the world, we offer free shipping on all orders above 2000 SEK (€200/240USD). The shipping fee is 200 SEK (c. €20/24USD) on orders below 2000SEK (c. €200/240USD).
We are a company operating from within the EU. Please note that there may be import customs or local taxes charged for deliveries made outside EU & Norway. Any customs fees incurred on international shipping are the responsibility of the customer. Sisterly Tribe has no control over the customs charges or exchange rates.
Returns & Exchanges
We always aim to make sure that our products live up to our customers expectations, but if you do need to return an item or order we are happy to help. You can always make a return or exchange within 14 days of receiving the package by following this link. You will find detailed instructions on how to make a return on our Returns & Exchanges page.
In the EU we always offer one free exchange of size.
Let’s try to preserve our lovely environment and avoid returning items. We will always do our absolute best to help you find the right product and size.
Yes, we are happy to offer you a refund as long as the items are in unused condition, have all garment tags attached, and is in their original packaging. We will refund to the credit card, or original payment method used.
If you want to return an item you are responsible for paying the return shipping cost. When you have registered yur return following this link and you will get the refund deducted from your initial payment. Alternatively, you can send the package to our warehouse address and pay the shipping cost directly at the drop-off point or post office. (Please contact firstname.lastname@example.org for the full address)
Return fee Sweden: 49kr
Return fee Europe: 5 Euro
Return fee Rest of the world: 10 Euro
You are responsible for the condition of all items after you have received them from us, meaning that you are also responsible for the state of items during the return transport.
If you return an item it is your responsibility to make sure the items are in unused condition, have all garment tags attached, and are in their original packaging. If the garments don´t live up to these standards we will refund 30% of the original payment for the item.
If you believe the item is faulty or if you have not received what you had ordered, please make a reclaim by following this link.
Please note that items that are damaged due to wear and tear are not considered to be faulty. You must notify us concerning the defect or error within a reasonable time after discovering it. A claim made within two months of discovery is considered a reasonable amount of time.
Faulty items will be exchanged for the same type of product in the same size, subject to availability. If the product is not in stock you will be refunded for the item. We will be responsible for the return shipping.
You can find more information on our Returns & Exchanges page.
The fabric we use for our Yogawear is made from recycled post-consumer plastic bottles giving new life to waste otherwise polluting our planet. Any leftover fabric scraps from our production are being donated to local charity-based groups that re-make them into saleable goods.
Our Jersey tops and sweaters are made from 100% Organic or Recycled Cotton.
Our latest collection is made from recycled polyamide and elastane and is also produced in Portugal.
If you want to learn more about our fabrics you can learn more here.
Our fit comes up normal, therefore our recommendation is to choose the size that you would normally use. If you are in between sizes, we always recommend to size down rather than up.
We have put together a size guide where you can find more information. If you're still not sure, feel free to send us an email at email@example.com or chat with us, we'd love to help!
For any questions regarding returns, exchanges, or any other order details, please e-mail firstname.lastname@example.org. We will aim to get back to you within 48 business hours.
We are always interested in partnering with Yoga Studios or Retailers sharing our values. If you are interested in selling our products, please feel free to contact us at email@example.com.
If you have any comments or would just like to get to know us better, please send us an email at firstname.lastname@example.org. We will aim to get back to you within 48 business hours.
Sisterly Tribe was born from a vision to create a sustainable and ethical yoga lifestyle brand for women, by women, that feels great for body, mind, and soul. ⠀
Sustainability is at the heart of everything we do and we want to be part of setting a new sustainable and ethical standard in the fashion and activewear industry.
We strive to design timeless pieces that stand the test of time in terms of design and quality. We believe in slow and conscious craftsmanship, creating our collections in small, mindful batches and all products are produced ethically, to make sure we create products that feel great for body, mind, and soul. ⠀
Our manufacturer treats their employees well, pay them over the minimum wage, and offers company-wide health insurance for their employees and their families. They also support a local Orphanage with essential commodities.
We only work with recycled and more sustainable materials. The fabric we use for our Yogawear is made from recycled post-consumer plastic bottles giving new life to waste otherwise polluting our planet. Any leftover fabric scraps from our production are being donated to local charity-based groups that re-make them into saleable goods.
Our Jersey tops and sweaters are made from 100% Organic Cotton.
Read more about our Sustainability work here.